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Privacy Policy
Effective date: 31 August 2026

This Privacy Policy explains how Marae Izakaya collects, holds, uses, discloses and protects personal information.

This policy applies when you:

  • Visit www.maraeizakaya.com

  • Contact us through the website

  • Make or manage a restaurant reservation

  • Purchase or use a gift voucher

  • Participate in a promotion or event

  • Subscribe to marketing communications

  • Communicate with us through social media, email or telephone

  • Visit or dine at Marae Izakaya

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply.
 
1. What is personal information?


Personal information is information or an opinion about an identified individual, or an individual who can reasonably be identified.
Depending on how you interact with us, the personal information we collect may include:

  • Your name

  • Telephone number

  • Email address

  • Reservation date and time

  • Party size

  • Booking preferences

  • Special occasion details

  • Dietary, allergy or accessibility information

  • Enquiries, feedback and complaint details

  • Gift voucher purchase and redemption information

  • Promotion or competition entries

  • Marketing preferences

  • Records of communications with us

  • Social media usernames and interactions

  • Transaction and payment-related information

  • Internet Protocol address

  • Browser, device and operating-system information

  • Website usage and referral information

  • Cookie and advertising identifiers

We generally do not receive or store complete payment card details when payments are processed through an external payment provider

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2. Sensitive information


Some information you voluntarily provide, such as allergy, health, accessibility, religious or dietary information, may be considered sensitive information.
We collect sensitive information only where reasonably necessary to provide a requested service, where you have consented, or where collection is otherwise permitted or required by law.
Please provide only the information necessary for us to respond to your request or safely manage your dining experience.


3. How we collect personal information


We may collect personal information directly from you when you:

  • Complete a website contact form

  • Make, change or cancel a reservation

  • Contact us by telephone, email or social media

  • Purchase or redeem a gift voucher

  • Join a mailing list

  • Enter a promotion or competition

  • Submit feedback or make a complaint

  • Attend an event or dine at the restaurant

  • Otherwise communicate with us

We may also receive personal information from third parties, including:

  • OpenTable and other reservation platforms

  • Wix, which hosts and supports our website

  • Payment and gift voucher providers

  • Social media platforms

  • Advertising and analytics providers

  • Event partners

  • Service providers acting on our behalf

  • A person making a reservation or enquiry for you

If you provide personal information about another person, you should have their permission and ensure that they understand how their information may be handled.


4. Information collected automatically


When you visit our website, certain technical information may be collected automatically through cookies, pixels and similar technologies.
This may include:

  • Your Internet Protocol address

  • Device and browser type

  • Approximate location based on your Internet Protocol address

  • Pages viewed

  • Time spent on the website

  • Links selected

  • Referring website or advertisement

  • Date and time of your visit

  • Cookie and advertising identifiers

  • Interactions with booking buttons and website forms

We use this information to operate the website, understand website performance, measure advertising, improve the customer experience and protect the website from misuse.


5. Cookies and tracking technologies


Cookies are small data files stored on your device when you visit a website.
Our website may use:

  • Essential cookies required for website operation and security

  • Functional cookies that remember settings and preferences

  • Analytics cookies that help us understand website use

  • Advertising cookies and tracking pixels that help measure campaigns and show relevant advertising

Our website is hosted on Wix and may use Wix cookies and related technologies.
We may also use services such as:

  • Meta Pixel

  • Meta advertising tools

  • Google Analytics

  • Google advertising tools

  • OpenTable booking technology

These services may collect or receive information about your website activity and use it in accordance with their own privacy policies.
You can manage or block cookies through your browser settings. Blocking certain cookies may affect the operation or functionality of the website.
You may also be able to manage advertising preferences through Meta, Google and other relevant platforms.


6. How we use personal information


We may collect, hold and use personal information to:

  • Manage restaurant reservations

  • Confirm, change or cancel bookings

  • Respond to enquiries and requests

  • Provide restaurant and customer services

  • Manage dietary, allergy and accessibility requests

  • Process gift voucher purchases and redemptions

  • Administer promotions, competitions and events

  • Send booking confirmations and service communications

  • Send marketing communications where permitted

  • Personalise and improve the website experience

  • Understand customer preferences and website use

  • Measure the performance of advertising campaigns

  • Display more relevant advertising

  • Maintain website and information security

  • Detect and prevent fraud, misuse or unlawful activity

  • Handle complaints and disputes

  • Maintain business, accounting and legal records

  • Comply with legal and regulatory obligations

  • Protect the rights, safety and property of our customers, staff and business

We may use de-identified or aggregated information for business analysis, reporting and service improvement where the information no longer identifies an individual.


7. Reservations through OpenTable


When you make a reservation through OpenTable, OpenTable collects and processes personal information under its own privacy policy and terms.
OpenTable may provide Marae Izakaya with information required to manage your booking, such as:

  • Your name

  • Contact details

  • Reservation date and time

  • Party size

  • Dining preferences

  • Special requests

  • Dietary or accessibility information

  • Booking status and visit history

We use this information to administer your reservation and provide restaurant services.
You should review OpenTable's privacy policy before submitting personal information through its platform.


8. Marketing communications


If you consent to receive marketing communications, or where otherwise permitted by law, we may send you information about:

  • Restaurant news

  • Menu updates

  • Events

  • Promotions

  • Special offers

  • Gift vouchers

  • Dining experiences

You can unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email

  • Following the opt-out instructions in a message

  • Contacting us using the details at the end of this policy

We will process unsubscribe requests as soon as reasonably practicable and in accordance with applicable law.
You may still receive non-marketing communications that are necessary to manage a booking, transaction or enquiry.


9. How we disclose personal information


We may disclose personal information where reasonably necessary to:

  • Wix and website service providers

  • OpenTable and reservation providers

  • Payment processors and gift voucher providers

  • Email, customer communication and marketing providers

  • Analytics and advertising providers, including Meta and Google

  • Information technology, hosting and security providers

  • Professional advisers, including accountants, insurers and lawyers

  • Contractors and service providers working on our behalf

  • Government, law enforcement and regulatory authorities where required or authorised by law

  • A purchaser or adviser involved in a proposed sale, restructure or transfer of the business, subject to appropriate confidentiality requirements

Service providers may use personal information only as permitted by their agreements, privacy policies and applicable law.
We do not sell personal information to third parties.


10. Overseas storage and disclosure


Some of the service providers we use operate or store information outside Australia.
Personal information may be processed or stored in overseas locations, including the United States and other countries in which Wix, OpenTable, Meta, Google and their service providers operate.
Privacy and data protection laws in those countries may differ from Australian law.
Where required, we take reasonable steps to ensure overseas handling of personal information is consistent with applicable Australian privacy requirements.


11. Storage and security


Personal information may be stored electronically through our website, reservation systems, communication platforms, service providers and internal business systems.
We take reasonable steps to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

Our safeguards may include access controls, password protection, staff access restrictions, secure service providers and reasonable technical and organisational security measures.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to respond to suspected privacy and data security incidents.


12. Data breaches


If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable law.
Where required, we will notify affected individuals and the Office of the Australian Information Commissioner.


13. Retention of personal information


We retain personal information only for as long as reasonably necessary to:

  • Provide the service for which it was collected

  • Manage our relationship with you

  • Maintain required business and transaction records

  • Resolve disputes

  • Meet legal, accounting, insurance and regulatory obligations

When personal information is no longer required, we will take reasonable steps to delete it, destroy it or permanently de-identify it, unless we are required or permitted to retain it.


14. Accessing and correcting personal information


You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact our Privacy Contact using the details at the end of this policy.
We may need to verify your identity before processing the request.
In some circumstances, applicable law may permit us to refuse access or correction. If this occurs, we will explain the reason where legally permitted.
We will not charge you for making an access or correction request. A reasonable fee may apply to providing access where permitted by law. Any applicable fee will be discussed with you before the request is completed.


15. Privacy enquiries and complaints


If you have a question or complaint about how we handle personal information, contact our Privacy Contact using the details below.
Please include:

  • Your name and contact details

  • A description of your concern

  • Any relevant dates, communications or documents

  • The outcome you are seeking

We will acknowledge and investigate privacy complaints within a reasonable period. We aim to provide a response within 30 days, although complex matters may require additional time.
If you are not satisfied with our response, and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Telephone: 1300 363 992
The Office of the Australian Information Commissioner may require you to raise the complaint with us before it will investigate.


16. Anonymity and pseudonyms


Where practical and lawful, you may interact with us anonymously or by using a pseudonym.
However, we may need accurate identifying and contact information to manage reservations, payments, gift vouchers, complaints, legal obligations or other services.


17. Children and young people


Our website and restaurant welcome families, but our website is not designed to collect personal information directly from young children.
Where a person under 18 provides personal information, a parent or guardian should assist them where appropriate.
Alcohol-related services, promotions and communications are restricted to people aged 18 years or older.


18. Automated decisions


We do not use personal information to make solely automated decisions that could reasonably be expected to significantly affect an individual's rights or interests.
We will update this policy if our use of automated decision-making changes.


19. External websites


Our website may contain links to OpenTable, social media platforms and other external websites.
We are not responsible for the privacy practices of external websites. You should review the privacy policy of each external service before providing personal information.


20. Changes to this Privacy Policy


We may update this Privacy Policy when our business practices, service providers, website technologies or legal obligations change.
The latest version and effective date will be published on this page.
We encourage you to review this policy periodically.


21. Contact us


Privacy enquiries, access requests, correction requests and complaints can be directed to:
Privacy Contact
Marae Izakaya
Shop 1-008, Dining Terrace
Chadstone Shopping Centre
1341 Dandenong Road
Chadstone VIC 3148
Telephone: (03) 9568 8439
Website: www.maraeizakaya.com
 

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